A. OBJECTIVE OF THE JOB

The Supporter Care and Database associate is the first point of contact for supporters’ queries as the customer service focus will help to build supporter loyalty and engagement. The Supporter Care and Database associate is responsible for recording, banking and acknowledging donations, and accurately importing data and income onto the database (currently Salesforce, but soon to be the Raiser’s Edge) in a timely manner. The associate monitors data entry across the Money Team and ensures that the database is always kept up to date and clean to support the delivery of fundraising activities from individual and institutional donors. This position requires onsite presence in our office in Amsterdam to be able to fulfil daily duties.

B. RESULT AREAS

1. Keep the database up to date.

  • Handles all supporter enquiries, thanking, complaints, and information requests.
  • Undertakes all donation management processes in the database.
  • Undertakes income reporting.
  • Coordinates data segmentation and implements mass-donor communications.
  • Ensures high standards of quality and consistency for all supporter data entry and compliance with GDPR-regulation; coordinates with the ICT-team.
  • Supports the Philanthropic Partnerships Officer (Prospecting) in establishing and maintaining database practices that improve Mama Cash’s understanding of its supporter base and facilitate prospect research.

Result: accurate and reliable donor data.

2. Support of donor relation management

  • Assists in all aspects of donor relation management.
  • Contributes to the annual plan and goals of the Individual Donor Relations team.

Result: adequate and donor oriented relation management

C. KNOWLEDGE AND SKILLS

  • Commitment to Mama Cash’s vision, mission and values including intersectional feminism, social and environmental justice, and the rights of intersex people, trans people, girls and women.
  • Education at vocational level degree or equivalent experience of working with financial, supporter and/or customer data and databases.
  • Lived experience of resisting injustice and different forms of systemic oppression including but not limited to sexism, racism, homo-antagonism, trans-antagonism, classism and/or disablism, and their intersections.
  • Knowledge of human rights, social justice, environmental justice, international development and/or (funding) feminist movements.
  • Knowledge of data entry on CRM database systems, ideally Raiser’s Edge.
  • Computer literacy with knowledge of Microsoft Office applications, especially Excel.
  • Understanding of GDPR and how to record supporter communication preferences.
  • Communications and interpersonal skills (verbal and written English and Dutch proficiency), with the ability to interact with people from a wide diversity of backgrounds and cultures.
  • Ability to offer customer service and work with a supporter focussed attitude.
  • Ability to work cross-organisationally.
  • Relationship building skills; ability to present and represent Mama Cash in a convincing manner.
  • Detail-orientation and organisational skills as well as an ability to perform in a fast-paced, deadline-driven and largely remote environment.
  • Time management skills, the ability to prioritise and work independently, multi-task and be flexible across a varied workload.
  • Willingness to work on a regular basis in our office in Amsterdam.

D. WHAT WE OFFER

The monthly salary for this position depends upon experience and is based on CAO sociaal work scale scale 8, range of €3,282 to €4,676 based on a full-time salary.

F. APPLICATION PROCESS

Please send your CV and letter of interest to Francine de Boer (f.de.boer@mamacash.org) by 2nd July 23:59 CEST. For more information about the role please contact Francine de Boer.

Mama Cash is committed to equality, diversity and inclusion and welcomes applications from all sections of the diverse community. We particularly welcome applications from those targeted by racism, homophobia, transphobia, classism and disablism.